Zesty Paws Wholesale Terms & Conditions

Business Customer T&Cs (Order Form Portal)

In these Terms and Conditions, “H&H Australia”, “we”, “us” and “our” means HEALTH AND HAPPINESS (H&H) AUSTRALIA PTY LTD and its related companies and affiliates.

 

1. Application of Terms

These Terms apply to all orders placed by business customers through the dedicated wholesale/order form portal of our website (Order Portal). By placing an order, the customer agrees to be bound by these Terms.

These Terms apply only to business-to-business transactions. The customer warrants that it is purchasing the products for commercial purposes and not as a consumer within the meaning of the Australian Consumer Law.

 

2. Approved Sales Channels / Resale Restrictions

Products purchased through the Order Portal are supplied for resale or use within the customer’s business only and must not be:

 i. offered or sold to or through Amazon Australia;

ii. supplied directly to any Key Account;

iii. supplied directly to Woolworths, Coles, Big W, Chemist Warehouse or any other major national retailer for sale through that retailer’s own retail network, whether online or brick-and-mortar, unless expressly authorised in writing by the Supplier;

iv. knowingly supplied to any person where the Distributor reasonably believes the Products will be resold through a prohibited channel;

v. sold, distributed, or listed on third-party marketplaces, including (without limitation) Amazon or Pet Circle, or any similar online marketplace, without the Supplier’s prior written consent; or

vi. supplied directly to any pet retailer, including but not limited to Petstock, Petbarn, etc. 

We reserve the right to refuse, cancel, or suspend supply to any customer found to be in breach of this clause.

 

3. Orders and Acceptance

All orders placed through the Order Portal are subject to our acceptance. We may, in our absolute discretion, accept or reject any order.

An order is not binding until confirmed by us.

 

4. Payment Terms

All orders placed through the Order Portal must be paid in full at the time of ordering.

We currently accept payment by credit card or PayPal through the Order Portal. We reserve the right to add, remove or change accepted payment methods at any time without notice.

Orders will not be processed, dispatched or fulfilled until payment has been successfully received and cleared.

If a payment is declined, reversed, disputed or otherwise not successfully processed, we may cancel the order and/or suspend further orders from the customer until payment is received in full.

 

5. Cancellation

Orders may only be cancelled by the customer within twenty-four (24) hours of placement and only if the order has not yet been processed, dispatched, or otherwise fulfilled.

After this time, or once processing has commenced, orders cannot be cancelled.

 

6. Returns and Refunds

All sales are final. We do not accept returns or provide refunds for change of mind.

Returns or refunds will only be provided where required under the Australian Consumer Law or where the products are defective, damaged, or not as described.

 

7. Pricing and Availability

All prices are subject to change without notice. Product availability is not guaranteed and we may withdraw or discontinue products at any time.

 

8. Risk and Title

Risk in the products passes to the customer upon delivery. Title in the products remains with us until payment in full has been received.

 

9. General

We reserve the right to amend these Terms at any time. Continued use of the Order Portal constitutes acceptance of any updated Terms.